boardroom-appointments
Telesales
Job description
Telesales
Areas of Responsibility
Sales
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Contact potential and existing customers to promote products or services using approved scripts.
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Answer customer queries regarding products and The Company.
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Identify customer needs through questioning to effectively close sales.
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Direct qualified prospects to the field sales team where appropriate.
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Accurately process and place customer orders.
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Verify and maintain adequate stock levels.
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Maintain proficiency in using the IQ program to assist clients effectively.
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Possess extensive knowledge of all stock items.
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Stay informed about new products, market trends, advertising, and promotional activities through engagement with management.
Administration
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Accurately enter and update customer information in the CRM/database.
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Maintain detailed records of calls, sales, and other useful customer interactions.
Customer Service
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Handle customer complaints professionally to uphold The Companys reputation.
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Go the extra mile to meet sales targets and promote future sales.
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Promote additional products to increase order value and customer engagement.
Teamwork
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Support department managers and colleagues in daily tasks and operations.
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Actively participate as a productive team member.
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Perform additional tasks as assigned by management from time to time.
Housekeeping and Safety Standards
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Maintain cleanliness and housekeeping standards on all equipment and work areas.
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Adhere to personal hygiene and grooming standards.
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Follow health and safety guidelines to protect self and others.
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Use and maintain PPE according to company policy.
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Refrain from tampering with safety, health, and environmental equipment.
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Actively participate in the Occupational Health and Safety (OHS) System and related activities.
Knowledge, Skills, and Experience Required
Educational Background
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Grade 12 (Matric certificate) required.
Language Proficiency
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Must be able to read, write, speak, and understand both Afrikaans and English fluently.
Experience & Skills
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Proven experience in a telesales or similar customer service/sales role.
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Demonstrated ability to meet or exceed sales targets, preferably in a telephone-based environment.
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Excellent communication and interpersonal skills.
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Strong organizational and administrative skills.
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Proficiency with sales systems and databases (experience with IQ system is advantageous).
