top-notch-consultancy-2
Service Manager- Doha, Qatar
Job description
Our client, a leading luxury automotive brand, is seeking an experienced Service Manager to join their team in Doha, Qatar . The ideal candidate will deliver premium service consulting tailored to individual customer needs, ensuring loyalty through exceptional service and care.
Responsibilities
- Manage all service operations to ensure adherence to quality and customer satisfaction standards.
- Deliver personalized consulting to customers, addressing their unique needs and preferences to foster loyalty.
- Maximize aftersales opportunities , ensuring growth in parts and accessory sales to meet or exceed revenue targets.
- Lead and develop a cross-functional team , enhancing expertise through regular training and mentoring.
- Oversee operational management of the service department, ensuring efficient processes and compliance with company policies.
- Build and maintain strong relationships with customers, addressing concerns and feedback to enhance satisfaction.
- Collaborate with sales and marketing teams to align service offerings with customer expectations and market trends.
- Prepare and present performance reports related to service quality, customer satisfaction, and financial performance to senior management.
Qualifications
- Bachelors degree in Business Administration, Mechanical Engineering, or a related field.
- 5+ years of experience in customer service management within the automotive industry.
- Proven track record in aftersales service management and sales optimization.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills , capable of building rapport with customers and team members.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Familiarity with dealership management systems and CRM software is an advantage.
- Customer-focused with a passion for providing exceptional service and ensuring customer loyalty.
- Proficiency in English and Arabic is a must.
