Senior Salesforce Support Engineer

Australian Citizens residing in Australia only respond.

Ability to obtain Baseline Clearance.

Overview

Duties

• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
• Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
• Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
• Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity.
• Deployment of changes via existing DevOps framework.
• Perform interrogation of various log sources to investigate issues.
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
• Develop and maintain documentation on processes and configuration.
• Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.).
• Work within an Agile delivery methodology
• Troubleshooting API and integration issues with different applications e.g. MuleSoft.
• Development of meaningful event monitoring and alerting.
• Knowledge transfer and training within the team.

Every application requires to address selection criteria as part of application submission.

Essential Criteria

• At least 5 years experience within Salesforce eco-system.
• Experience/Exposure with Salesforce Industries including OmniStudio.
• Hands on experience with version control, branching and metadata deployments.
• Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder.

Desirable Criteria

• Demonstrable experience providing technical support for Experience Cloud.
• Exposure to HTML, CSS and JavaScript is added advantage.
• Platform Developer 1 Certification or Vlocity Certification will be a standout
• Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.