phantom-staffing
Field Support Desktop Engineer
Job description
Qualifications
- Minimum of a two-year college degree or equivalent field experience
- Industry certifications such as CCENT/CCNA, VCP, MCSA/MCSE, CCA, etc.
- Strong analytical and organizational skills
- Strong communication and interpersonal skills
- Possess inherent troubleshooting skills
- Desire to do what it takes to solve technical challenges
- Practical, hands on technical experience is a must
- Advanced understanding of Microsoft products, virtualization solutions (VMware ideally), Citrix solutions, Symantec backup and protection solutions, third party utilities, local and wide-area networks, hardware, and desktop operating systems (Windows XP, Vista, 7 and 8/8.1)
- Products and Services:
- Network Operating Systems (Windows 2008/2012)
- Microsoft Exchange Server 2007, 2010 and 2013
- Microsoft SQL Server
- VMware vSphere 5.5 and related technologies
- Anti-virus, Anti-spam and Anti-spyware
- Backup Exec / Systems Recovery Server
- Thin client technologies (Citrix and RDS) Firewalls, Routers and Managed Switches (Cisco a plus)
- LAN / WAN / Wireless networking hardware and software technologies
- Systems Management Software (HP PSP, Dell OpenManage)
- Job may have significant, regional travel, which typically does not require overnight stays
- Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences
- Creative and resourceful in developing solutions for client needs
- Ability to remain composed and confident under stressful conditions
- Need to work independently in front of clients a majority of the time
