IP Team Lead

Overview

We are seeking an experienced and motivated IP Team Lead to oversee a team of medical coders, auditors, trainers, or customer service agents. The role involves managing day-to-day operations, ensuring high-quality output, supporting client needs, and guiding the personal and professional growth of team members. The ideal candidate is a strong leader with excellent organizational, communication, and problem-solving skills.

Key Responsibilities

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Manage daily operations including task assignments, monitoring progress, and ensuring timely resolution of quality issues.

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Allocate resources effectively to consistently meet reporting and performance targets.

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Address client queries and concerns promptly, providing solutions and building strong client relationships.

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Participate in client teleconferences to enhance collaboration and trust.

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Generate and analyze reports using MS Office tools to monitor performance and quality.

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Conduct regular performance reviews and coaching sessions with staff.

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Share client updates with the team in a timely manner and ensure compliance with directives.

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Oversee scheduling, leave management, and staffing levels to maintain smooth operations.

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Ensure month-end deliverables are met and submit reports for management review.

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Support staff development through training, coaching, and incentive program recommendations.

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Guide team representatives (POC) in addressing client concerns and providing accurate solutions.

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Contribute to a positive team culture through professionalism, teamwork, adaptability, and mutual respect.

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Perform other tasks as required to meet evolving business needs.

Qualifications

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Graduate of any four-year course, preferably in life sciences.

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At least 1 year of experience as a Team Lead in the medical coding industry.

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Certification in medical coding and auditing (e.g., AHIMA, AAPC) preferred.

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Strong supervisory, leadership, and management skills.

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Excellent verbal and written communication skills in American English.

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Proficient in MS Excel, PowerPoint, and other reporting tools.

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Highly organized with keen attention to detail and ability to multitask effectively.

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Results-driven, goal-oriented, and able to handle shifting priorities.

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Approachable, objective, and skilled in giving and receiving constructive feedback.

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Must demonstrate reliability, professionalism, and the ability to inspire and motivate a team.

Why Join Us?

This role offers the opportunity to lead a dynamic team in a supportive and collaborative environment. You will play a key role in ensuring operational excellence, client satisfaction, and the professional growth of your team while contributing to the company's success.