Operational Lead – Quality Assurance

The Operational Lead – Quality Assurance is responsible for defining, implementing, and enforcing quality standards across all site deployments in Kenya. The role ensures that installations meet required technical, safety, and acceptance standards, with a strong focus on auditability, compliance, and right-first-time delivery across fibre, power, poles, and CCTV infrastructure.

Key Responsibilities

QA Standards & Checklists

• Define, implement, and maintain installation QA checklists per asset type, including:

• Overview cameras

• PTZ cameras

• ANPR cameras

• Establish clear commissioning, testing, and acceptance criteria, including mandatory evidence requirements.

• Enforce a strict no evidence, no acceptance quality control principle across all deployments.

• Continuously review and improve QA standards based on field feedback, defects, and audit findings.

Site Quality Inspections

• Conduct field-based quality inspections and audits across active and completed sites.

• Assess installations against defined build standards and safety requirements aligned to applicable regulatory bodies.

• Validate key installation components, including

• Workmanship quality

• Mounting and structural integrity

• Earthing and grounding

• Labelling and asset identification

• Weatherproofing and environmental protection

• Camera positioning and alignment

• Verify test results and supporting evidence, including

• Power and electrical compliance

• Network link performance

• Image quality and system functionality

Acceptance & Rework Control

• Review and approve or reject site handover packages for activation readiness.

• Log and categorise defects by type, severity, and root cause.

• Track rework cycles, including turnaround time and closure rates.

• Monitor and report on contractor quality performance, identifying trends and enforcing corrective actions.

Audit & Compliance Pack Management

• Maintain a comprehensive QA audit trail to support acceptance and dispute resolution.

• Prepare and consolidate acceptance summaries by

• Cluster / region

• Contractor / vendor

• Support internal and external audits, including independent verification and inspections.

• Ensure all QA documentation is complete, accurate, and readily accessible for governance and compliance purposes.

Compliance & Governance

• Ensure compliance with applicable Kenyan legislation and standards including but not limited to:

• Employment Act 2007

• Occupational Health & Safety requirements

• Telecommunications and infrastructure regulations

• Ensure adherence to internal quality management systems, governance frameworks, and contractual obligations.

Key Performance Indicators (KPIs)

• First-time acceptance rate (QA pass rate)

• Rework frequency and cycle time

• Defect density and root cause trends

• Audit compliance and documentation completeness

• Contractor quality performance scores

• Reduction in repeat defects and quality issues

Qualifications & Experience

• Diploma or Bachelor's degree in Engineering, Telecommunications, Quality Management, or related field

• Minimum 4–7 years' experience in QA, inspections, or field engineering within telecoms or infrastructure environments

• Proven experience in CCTV, fibre, or network deployment quality assurance

• Experience working within Kenya or East African markets (preferred)

Skills & Competencies

• Strong attention to detail and quality orientation

• Technical understanding of telecom and CCTV systems

• Audit, inspection, and compliance management

• Analytical thinking and root cause analysis

• Contractor management and performance oversight

• Strong documentation and reporting skills