Chief Operating Officer

About High Flow

We are an Executive Search company with a presence in LATAM. We are recognized for our senior team, the quality of our services, and our specialization in various areas. We are a young, vibrant, energetic team passionate about what we do, helping companies find the people they need to reach their full potential. We work as a team, collaboratively, with an open mind toward learning and continuous improvement.Our goal is to make a positive impact on the lives of clients, candidates, suppliers, and our team. If you share our values, we invite you to join us.

Job Description

Our Client

Leading retail company in LATAM is looking for a dynamic and results-driven Chief Operating Officer (COO) to lead the company's operations and ensure smooth, high-impact execution across multiple stores. This role requires a visionary leader who can design innovative strategies, drive operational excellence, and accelerate business growth.

Responsibilities

• Develop and implement operational strategies that align with business goals and maximize store performance.
• Lead the optimization of the supply chain, ensuring efficiency from procurement to last-mile delivery.
• Drive the expansion plan by identifying new market opportunities and overseeing the launch of new stores.
• Foster a customer-first culture by ensuring top-tier service and experience across all channels.
• Build cross-functional collaboration among marketing, logistics, HR, and IT teams to ensure seamless operations.
• Anticipate market trends and develop strategies to maintain a competitive edge.
• Champion innovation by implementing cutting-edge technologies and continuous improvement initiatives.
• Build and empower a high-performing operations team, fostering leadership at all levels.

Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, or a related field. MBA is highly desirable.
• +10 years of operational leadership experience, ideally within retail or fast-paced environments.
• Expertise in scaling operations, managing large teams, and driving process innovation.
• Proven ability to lead change, develop strategies, and drive execution across multiple regions.
• Strong leadership and communication skills, with a focus on building cross-functional alignment.