fourseasons
Retail Attendant
Job description
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.
Encuentra tu "pura vida", donde la aventura y la relajación se fusionan. Un mundo sin descubrir de ecolujo da la bienvenida a cada huésped al refugio costero definitivo de Latinoamérica, ofreciendo un acceso inigualable a la naturaleza, la aventura y la relajación. Four Seasons Resort Península Papagayo, Costa Rica, resort cinco estrellas exclusivo de Centroamérica según la Guía de Viajes Forbes por seis años consecutivos, es el destino ideal para viajeros aventureros, quienes buscan bienestar, exploradores culinarios y trotamundos culturales. Con itinerarios personalizados para familias y parejas, esperamos que experimentes "Pura Vida" en Península Papagayo.
Position Summary
The Retail Attendant is responsible for delivering an exceptional luxury shopping experience consistent with Four Seasons standards by providing personalized service to guests and customers . This position contributes to achieving the boutique's sales objectives through customer engagement , consultative selling , visual merchandising , inventory support , and efficient daily store operations .
The Retail Attendant serves as a brand ambassador for Four Seasons and the brands represented within the boutique, creating meaningful guest connections and ensuring memorable shopping experiences throughout their stay .
Qualifications
Experience
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Minimum 2 years of experience in retail , luxury hospitality , or customer service .
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Previous experience in luxury boutiques, high-end hotels , or premium brands is highly preferred .
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Experience with POS systems and cash handling procedures .
Education
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High School Diploma or equivalent required .
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College coursework or degree in Business Administration , Hospitality , Tourism , Marketing, or related fields is preferred .
Knowledge & Skills
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Basic proficiency in Microsoft Office applications .
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Understanding of retail operations and inventory management .
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Familiarity with retail performance metrics such as Sales, UPT ( Units per Transaction ), ATV ( Average Transaction Value ), and Conversi on Rate.
Languages
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Advanced conversational English required .
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Additional language skills are considered an asset .
Key Responsibilities
Guest Experience & Service
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Deliver warm , professional , and personalized service to all guests and customers .
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Anticipate guest needs and provide appropriate product recommendations .
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Maintain up- to -date knowledge of all merchandise , brands , and promotions .
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Create memorable shopping experiences that reflect Four Seasons' commitment to excellence .
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Address guest inquiries , requests , and concerns promptly and professionally .
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Build lasting relationships with repeat guests and local clientele .
Sales & Commercial Performance
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Meet or exceed individual and boutique sales goals and established KPIs .
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Utilize suggestive selling and cross-selling techniques to maximize sales opportunities .
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Actively promote new products , exclusive collections , and special promotions .
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Participate in retail events , activations , and guest experiences organized by the resort.
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Contribute to revenue growth through exceptional service and results-oriented performance.
Boutique Operations
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Accurately operate the Point- of -Sale (POS) system and process all transactions .
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Perform opening and closing cash handling procedures according to established guidelines .
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Maintain accurate records of sales, returns , and merchandise transactions .
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Assist with receiving , tagging , and replenishing merchandise .
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Ensure the boutique is clean , organized , and maintained according to brand standards .
Inventory & Merchandise Control
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Participate in cycle counts and physical inventory processes .
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Report discrepancies , losses , or damaged merchandise to management .
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Ensure proper product rotation and merchandise presentation .
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Support inventory management efforts to maintain adequate stock levels .
Visual Merchandising
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Maintain visual presentation standards established by management and brand partners .
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Assist with floor moves , window displays , and seasonal merchandising changes .
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Ensure all products are properly displayed , priced , and organized .
Teamwork & Collaboration
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Work collaboratively with other resort departments to deliver a seamless guest experience .
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Participate in training sessions , meetings , and development programs .
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Maintain effective communication with team members and supervisors .
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Support additional operational duties as assigned .
Core Competencies
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Luxury service orientation
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Excellent communication skills
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Passion for fashion , retail , and brand experiences
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Strong attention to detail
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Proactive and self-motivated
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Adaptability and flexibility
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Teamwork and collaboration
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Organization and time management
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Problem-solving skills
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Results-oriented mindset
