Responsibilities

The Procurement Manager, Operations is responsible for managing the day-to-day procurement function, ensuring efficient processing of purchasing requests, purchase order creation, vendor onboarding coordination, contract workflow administration, procurement reporting, and stakeholder support. This role serves as the operational backbone of the procurement organization, enabling timely and compliant purchasing across the company.

This position partners closely with Strategic Sourcing, Finance, Legal, IT, Security, and business stakeholders to ensure requests move efficiently through procurement workflows while maintaining strong data quality, process compliance, and user experience.

In this role, you will also be responsible to:

• Procurement Operations

  • Manage the day-to-day procurement intake process through Levelpath.

  • Review, triage, and route procurement requests according to established policies and workflows.

  • Ensure procurement requests progress efficiently through required approval and review processes.

  • Serve as the primary operational point of contact for procurement-related questions and support.

  • Maintain procurement service levels and provide timely stakeholder communication.

  • Monitor procurement queues and proactively identify and resolve workflow bottlenecks.

• Purchase Order Management

  • Create, issue, and maintain purchase orders within Coupa.

  • Validate purchasing requests for completeness, accuracy, budget alignment, and required approvals.

  • Manage PO amendments, cancellations, closures, and related administrative activities.

  • Partner with Accounts Payable and requestors to resolve invoice and PO discrepancies.

  • Support month-end, quarter-end, and year-end purchasing activities.

• Vendor Onboarding & Coordination

  • Coordinate vendor onboarding activities and required documentation.

  • Partner with Legal, Security, Finance, and business teams to facilitate vendor setup and approval processes.

  • Ensure vendor records remain complete and accurate across procurement systems.

  • Support vendor communication related to purchasing and operational matters.

• Contract & Request Workflow Administration

  • Administer contract and request workflows within Levelpath.

  • Track requests throughout the procurement lifecycle and ensure required stakeholders complete reviews and approvals.

  • Maintain procurement records, documentation, and audit readiness.

  • Identify opportunities to simplify and standardize procurement workflows.

• Reporting & Analytics

  • Own procurement reporting and dashboard management.

  • Develop and maintain operational KPIs including:

    • Request volume

    • Cycle times

    • SLA performance

    • Purchase order metrics

    • Vendor onboarding metrics

    • Procurement throughput

    • Approval turnaround times

  • Deliver recurring reporting to Procurement, Finance, and leadership teams.

  • Ensure procurement data quality and reporting accuracy across systems.

• Procurement Systems & Process Management

  • Serve as a power user and administrator for procurement platforms, including Levelpath and Coupa.

  • Support system configuration, testing, process enhancements, and user adoption initiatives.

  • Create and maintain procurement documentation, SOPs, training materials, and knowledge base content.

  • Drive continuous improvement initiatives that enhance efficiency and stakeholder experience.

• AI & Automation Enablement

  • Leverage AI tools to improve procurement operations, reporting, data analysis, and workflow efficiency.

  • Utilize MCP servers and AI-enabled integrations to automate routine procurement tasks and information gathering.

  • Identify opportunities to reduce manual effort through automation and intelligent workflows.

  • Partner with procurement leadership to evaluate and implement emerging AI capabilities.

Requirements

Qualifications / Experience / Technical Skills

• Required Experience

  • 5–10 years of procurement, purchasing, procure-to-pay, or procurement operations experience.

  • Experience working in SaaS, software, cloud, or technology companies.

  • Experience supporting high-volume procurement request and purchasing environments.

  • Experience managing purchase order processes and procurement workflows.

• Required Systems Experience

  • Experience with Levelpath or similar procurement intake and workflow platforms.

  • Experience with Coupa or comparable procure-to-pay systems.

  • Advanced Excel/Google Sheets and reporting skills.

  • Experience building operational dashboards and procurement metrics.

Nice to Have

• Experience supporting procurement organizations with dedicated Strategic Sourcing teams.

• Experience administering procurement systems and workflows.

• Familiarity with AI tools, MCP servers, and workflow automation technologies.

• Experience working in fast-paced, high-growth environments.

Core Competencies

• Procurement Operations

• Procure-to-Pay (P2P)

• Purchase Order Management

• Workflow Administration

• Stakeholder Support

• Vendor Onboarding

• Reporting & Analytics

• Process Improvement

• Systems Administration

• AI & Automation

• Attention to Detail

• Operational Excellence

(REQ ID: 2857)