Daily Worker - Guest Relation Officer

Front Office Operations

• Assist guests with check-in, check-out, cashiering, and room key issuance.
• Prepare guest arrivals by reviewing arrival lists, updating systems, and arranging welcome amenities for VIPs and repeat guests.
• Deliver excellent guest service by recognizing members, repeat guests, and VIPs while ensuring their needs are met.
• Coordinate with other hotel departments to fulfill guest requests efficiently.
• Maintain accurate guest records, including repeat guest history and reservations.
• Promote hotel facilities, food & beverage outlets, and inter-hotel services to maximize revenue.
• Handle guest inquiries, complaints, phone calls, mail, and messages professionally and courteously.
• Ensure guest privacy and confidentiality, monitor credit matters, and report suspicious activities to Security or the Duty Manager.
• Maintain thorough knowledge of hotel services, facilities, and emergency procedures, and attend required briefings and training sessions.
• Uphold professional standards by reporting to work on time in proper uniform, maintaining excellent grooming and hygiene, and performing other duties assigned by management.

Knowledge and Experience

• Diploma in Tourism / Hospitality Management
• Minimum 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

In compliance with employment laws in Indonesia, this position is only open to Indonesians.