Guest Services Agent

We are looking for enthusiastic, proactive and friendly customer service extraordinaire to join our team as a Guest Services Agent. This role is available in both Part-Time or Full-Time positions. 

Key responsibilities include:

• Maintaining a proactive approach to complaint handling and be confident in resolving issues.
• Actively upselling and promoting special promotions or facilities available within the hotel.
• Managing administrative and data entry for guest relations.
• Preparing resources for Group Arrivals and VIP Member Arrivals
• Guest Communications (including internal and external phone calls)
• Guest Services (not limited to checking in and checking out our guests)

About you!

To be successful in this role, you will have:

• A passion for providing a positive guest experience with a desire to create memorable experiences.
• Previous experience using Opera is desirable.  
• Strong attention to detail, ensuring procedures are followed.
• Confidence in making credit card and cash transactions.
• Excellent communication and interpersonal skills.
• The ability to work in a fast-paced environment.
• The flexibility to work a rotating roster.

Benefits and Perks

• Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
• Access to Accor Partner Benefits such as Europcar.
• Discounted onsite car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Excellent opportunity to further grow and develop your career with an industry leader
• Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
• Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

We are unable to provide sponsorship for this role, so Australian working rights are required.