Duty Manager (Front Office)

• Managing day to day operations of the Front Office department and help the Room Division Manager to run a operationally smooth department
• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
• Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
• Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
• Ensure the safety and security of Hotel Guests and employees at the Hotel
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
• Due to the nature of the hotel industry, flexibility on working weekend and public holidays are required.

• Experience within hotels locally or/and internationally in a same/similar Front Office role
• Bachelor Degree in Hospitality/Hotel Management/Tourism (NZ or international equivalent) highly advantageous
• Sound knowledge of Opera PMS/Cloud and supporting Micros systems
• Must hold a current New Zealand Managers Certificate License
• Holds a current New Zealand First Aid Certificate (at least Level 1) or is willing to get one
• Current Full & Clean New Zealand Drivers License 
• Excellent communications skills, both verbal and written and passion for high end hospitality with an absolute eye for detail.

SO/ BENEFITS

• Staff meal provided per shift
• Dry-cleaning of uniform
• International accommodation and retail discounts across varying Accor & Ennismore hotels and properties
• Family & Friends Hotel Discounts
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
• This is a Full Time permanent role – 40 hours guaranteed per week.

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.