Front Office Supervisor / Shift Leader (M/F/NB)

THE MISSION? 

• Our customers and our Front Office team are in good hands with you 🤗.  
• Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. 🌟 
• You coach and supervise the team. 👥 You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks. 
• You control the cash registers and also verify all of the existing accounts. 
• You respond directly to customer requests and complaints. 
• Involved in the marketing of Mama services, you like to promote our shop (sale and merchandising of products) 🛍️, the restaurant🍽️ and our events. 🎉 
• True coordinator of the Front Office Manager and their assistant, whom you take over for in their absence ✊, you report and communicate all information at the end of each shift. 
• The customer experience must be perfect ✨ and you are the guarantor 🤜.  

MADE FOR YOU? ONLY IF… 

• Detail is important to you, nothing goes missing thanks to your anticipation!  
• You are a diplomat and know how to make the link between your superior and your team. 
• You teach your team how to upsell, without turning into the Wolf of Wall Street🤑. 
• Confidentiality is important to you: what happens at Mama stays in Mama. 
• Team spirit is your strength, like the “Gladiators in suits” with Olivia Pope 💼💪. 
• You know how to optimize sales and occupancy: 100% OBJECTIVE! 💯🤩 
• You were the one who included the new kid in the group at the start of the school year! 
• True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi.  

YOUR LITTLE EXTRAS : 

• For you The Shining is not only a horror movie but above all, a film about a hotel 😱🏨.  
• Your leadership is natural & effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you✊!  
• You have a great experience on the PMS “Protel” or “Opera”. 
• Just like Michael Scofield, you can be tattooed and not scare away the children. 

And now, we’re sure you already know the tune 🎶:

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your journey. 🎧
• First verse: We’ll schedule an initial phone interview with our People & Culture team to see if your application fits our rhythm. 🤳
• Chorus: Once you’ve passed the phone interview, we’ll set up an online meeting 💻 or an in-person meeting at Mama 🤝 so you can meet the Gang!
• Last verse: Of course, you’ll hear back from us within two to three weeks at most, whether it’s a ✔️ or a ✖️.