Senior IT Adviser - Network & Security Administrator

At Intact, insurance is not about things. It’s about people. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.

As Canada’s largest provider of property and casualty insurance, we’re not only leading our industry, but we’re redefining what it means to work for it. As a recognized top employer, we’re committed to living our values and supporting our dedicated people who bring their best to work each day because they know their work matters.

Your Job

Hiring Manager : Bassem Houballah

Workplace : Anjou (7101 Jean-Talon St. East), Saint-Hyacinthe (1935 des Cascades)

The Network & Security team is responsible of the evolution, support and governance of our worldwide network and its security. The criticality of our network infrastructure and the accelerating growth of our systems leads to ever more complex challenges. Through innovation and agility, the team seeks to ensure that our infrastructure and services offering stand at the forefront of the company’s needs.

As a Network & Security administrator, you will be driving the advancement, performance and stability of our infrastructure and its associated components with a strong focus on innovation and automation.

Responsibilities

• Provide high level technical expertise to support the network Operations team in all activities;
• Provide technical assistance, training and mentoring to junior level engineers/technicians;
• Provide high quality internal and external customer service surrounding the company values;
• Design, implement and support of LAN, WAN, switching/routing, Data Center infrastructure including Cisco ACI, Next-Gen firewalls including IPS, DDoS infrastructure, etc.;
• Ensures all network infrastructure engineering patterns are designed with appropriate level of proactive monitoring, resilience and dynamic failover to meet internal and client SLA requirements;
• Responsible for writing and reviewing change request as a part of the change management process;
• Provide recommendations for improving overall network performance;
• Participation in the documentation processes including network diagrams, staff contacts, vendor contacts, utilization of monitoring/resource/inventory management tools;
• Collaborates with managers to develop standards in line with the company guidelines and monitoring those standards;
• Assisting with the resolution of escalated issues and actively participating in problem management activities;
• As a member of the network operations team participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer infrastructure;
• Overtime in the event of emergencies is required.

Your Skills

• Degree or Diploma in Networking or Technology.
• 10+ years experience in IP-based large environment strongly preferred.
• Strong hands-on experience Cisco network hardware, software, LAN/WAN and Data Center infrastructures and connectivity;
• Demonstrated in-depth understanding of the TCP/IP protocol, specifically relating to the routing of IP packets (BGP, EIGRP, MPLS)
• Demonstrated ability to work effectively in a team environment, in an organized, methodical and pleasant manner
• Ability to take ownership and co-ordinate resolution of network related problems
• Provide expert technology platform support of change control process including impact analysis, method of procedure review, implementation and verification
• Outstanding analytical and methodical troubleshooting skills
• Effective oral and written communication skills
• Customer service focused and portrays energy, professionalism and welcoming characteristics;
• Ability to meet deadlines and handle sensitive and pressured situations;
• Ability to identify issues and help develop strategy and tactical plans for various department initiatives;
• Ability to prioritize and organize effectively;
• Excellent analytical, conceptual, and problem-solving abilities;
• Excellent documentation and communication skills;
• Expert level knowledge of network administration, architecture and engineering in mission critical environments;
• Knowledge of a wide variety of network equipment including but not limited to; routers, switches, firewalls, IPS, DoS mitigation.

Assets

• Networking and Security certifications;
• Experience with Cisco ISE, automation (like ansible), IPS, DDoS;
• Bilingual (French and English).

Here are a few reasons why others have joined our team

• An award-winning, inspiring workplace that supports its people and recognizes great work
• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• A comprehensive financial rewards program that recognizes your success
• An extensive, flexible benefits package
• An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
• A $350 annual wellness account that promotes an active lifestyle

Closing Statement

We are an Equal Opportunity Employer

At Intact, our value of Respect is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please advise the Talent Acquisition partner who reaches out about the job opportunity and they will work with you to meet your needs.

Background Checks

As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us. We want Intact to be a great place to work! This means that internal and external candidates will be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing.

Internal Candidates

For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.

Eligibility to Work in Canada

It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.

#li-qc

Referral Bonus

This role is eligible for employee referral bonus. #myReferrals3000