Customer Service Officer - Thailand

As a strategic operations and business support partner, Business Support Solutions helps organizations simplify complexity and operate with confidence. Through integrated HR, Finance, and Strategic Governance services, we enable businesses to unlock efficiency, maintain compliance, and scale sustainably across global markets.

We don’t just support operations, we transform them into strategic drivers of growth, performance, and long-term success.

If your organization is seeking smarter processes, expert support, and technology-driven solutions, this is where operational excellence begins.

Why We Need You

As a Customer Service Officer , you will be responsible for delivering exceptional customer support across multiple communication channels, ensuring customer inquiries, concerns, and complaints are handled professionally and efficiently. You will serve as a key point of contact for customers, helping to resolve issues, improve customer satisfaction, and contribute to a positive customer experience.

This role is ideal for a customer-focused professional who enjoys problem-solving, building relationships, and working in a dynamic, fast-paced environment.

What You'll Be Doing

Customer Support & Issue Resolution

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Handle customer inquiries, complaints, and requests through Live Chat, calls, email, and approved messaging platforms

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Provide accurate information, guidance, and first-contact resolution whenever possible

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Investigate customer concerns and offer appropriate solutions within established service standards

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Escalate unresolved issues, complaints, feedback, and suggestions to relevant departments

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Follow up on outstanding cases to ensure timely resolution and customer satisfaction

Customer Engagement

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Introduce new products, services, and promotional campaigns to customers

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Build positive relationships through professional and proactive communication

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Deliver a high-quality customer experience across all interactions

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Take a customer-centric approach to improve engagement and satisfaction

Documentation & CRM Management

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Maintain accurate records of customer interactions, transactions, feedback, and complaints within CRM systems

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Update customer information and case details in a timely and accurate manner

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Ensure all customer records comply with internal policies and procedures

Collaboration & Continuous Improvement

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Coordinate with internal teams to resolve customer issues efficiently

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Provide feedback and suggestions to improve customer service processes and workflows

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Contribute to service quality initiatives and customer experience improvements

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Support operational and departmental projects as assigned

What You Bring to the Team

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College Diploma or equivalent qualification in any discipline

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Minimum 1–2 years of experience in Customer Service, Contact Centre, Call Centre, or Customer Support roles

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Excellent verbal and written communication skills in Thai

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Basic English communication skills

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Typing speed of at least 50 words per minute with a minimum accuracy rate of 90%

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Proficiency in Microsoft Office applications, particularly Excel

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Strong problem-solving and conflict-resolution skills

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Ability to work effectively in a fast-paced and customer-focused environment

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Strong attention to detail and organizational abilities

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Ability to work independently and collaboratively within a team

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Experience within the online gaming or iGaming industry is considered an advantage

Success Metrics

You will be measured on

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Customer Satisfaction (CSAT)

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First Contact Resolution Rate

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Response Time and Resolution Time

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Customer Engagement Quality

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CRM Data Accuracy

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Service Quality Scores

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Complaint Handling Effectiveness

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Adherence to Operational Procedures

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Productivity and Case Management Efficiency

Why You'll Love Working With Us

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Competitive compensation package aligned with your experience and contribution

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Health insurance coverage

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Meal allowance

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Professional development and career growth opportunities

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Continuous learning and training support

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Exposure to an international and multicultural working environment

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Collaborative and supportive team culture

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Opportunity to directly impact customer satisfaction and business success

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Dynamic and fast-growing organization with long-term career progression opportunities

Position: Customer Service Officer Location: Thailand Department: Customer Service Employment Type: Full-Time Reporting To: Customer Service Team Leader Work Schedule: Rotating shifts, including weekends, public holidays, and off-days when operationally required.

Additional Requirements

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Flexibility to adjust working hours and days off with minimal notice based on operational needs.

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Ability to work effectively in a multicultural and fast-paced environment.

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Commitment to delivering exceptional customer service and maintaining high professional standards.