Sales Manager (Australia & Asia Market)

Our client is a five-star luxury beachfront resort in Bali, catering to an international clientele and offering a balanced blend of vibrant lifestyle experiences and refined relaxation, and is currently seeking a Sales Manager (Australia & Asia Market) to support market development and drive overall sales performance.

Requirements

• Excellent selling capabilities with a strong focus on achieving targets and objectives
• Strong commitment to delivering a high level of customer service
• Solid analytical skills to understand key business indicators, competitive trends, and develop effective sales approaches
• Positive attitude with strong interpersonal and communication skills
• Ability to multitask with high attention to detail
• Excellent organizational, planning, and time-management skills
• Excellent written and verbal communication skills in English (mandatory)
• High standards of ethical conduct and professionalism in the workplace
• Excellent grooming and personal presentation standards
• Previous experience in a sales role, preferably within hospitality
• Knowledge of the local market and/or experience in luxury hotels is an advantage
• Proficient in Microsoft Office applications

Key Responsibilities

• Identify business opportunities by researching prospects, evaluating their position in the industry, and analyzing sales options.
• Drive sales by establishing contact, building strong relationships with prospects, and recommending suitable solutions.
• Maintain and grow client relationships by providing ongoing support, market information, and guidance, while identifying new opportunities and recommending service or profit improvements.
• Stay up to date with industry trends, market activities, and competitor developments to identify potential product or service enhancements.
• Prepare accurate sales reports by collecting, analyzing, and summarizing relevant data.
• Ensure high standards of service quality by adhering to and enforcing organizational policies and procedures.
• Support overall team objectives by contributing to shared goals and completing related tasks as required.
• Assist the Assistant Director of Sales as needed to support daily sales operations.
• Conduct site inspections and hotel show-rounds when required.
• Proactively update management on any trade-related developments that may impact the hotels business performance.
• Actively participate in weekly sales meetings by contributing ideas, insights, and market updates.
• Conduct sales calls to wholesalers and corporate clients as directed by the Regional Director of Sales & Marketing.
• Prepare detailed sales call reports and ensure timely follow-up after each call.
• Maintain and update account files in accordance with established standards.
• Respond to all quotations within 12 hours, subject to approval from the Director of Sales & Marketing.
• Take ownership of assigned markets or accounts and ensure consistent performance.
• Develop and maintain business relationships with both existing and new clients within the designated market.
• Maintain and further develop mailing lists for assigned markets.
• Collaborate with the sales team to maintain and enhance the customer database for assigned markets.
• Continuously develop and maintain knowledge of market trends, competition, and customer needs.
• Undertake special projects and assignments as directed by the Regional Director of Sales & Marketing.