Junior Help Desk Support

Company Profile

AMPLUS Technologies is a pioneering, innovative and Great Place to Work Certified , IT Company that implements high quality projects in Financial Institutions, Telecommunication Companies, Insurance Organizations, Educational Institutions, and organizations of the wider Public and Private Sector. With a starting point back in the decade of 2000’s, Technologies has managed to possess a major market share of the IT Solutions industry. Established by a team of IT specialists, the company has a stable and upward evolution throughout these years.

In AMPLUS Technologies , we constantly offer integrate and end to end solutions which increase the quality of the services provided and strengthen the loyalty of our clients through a client-driven approach.

Due to the continuous growth of our company, we are currently looking for Junior Help Desk Support to join our team.

Responsibilities

• Provide first-line support to users across the organization.
• Troubleshoot and resolve login issues, password resets, and basic application/system problems.
• Log, track, and update incidents through the ticketing system, ensuring users are informed throughout the process.
• Support workstation relocations, including computer, monitor, and structured cabling changes.
• Ensure smooth operation of Windows operating systems and Microsoft Office applications.
• Collaborate with other IT team members to escalate and resolve complex issues.
• B.Sc. in Information Technology, Computer Science or equivalent discipline.
• Minimum 1 year of professional experience in related role.
• Excellent command of MS-Office applications.
• Familiarity with using help desk software and ticketing systems.
• Fluency in Greek and in English, both written and spoken.
• Strong communication skills to collaborate effectively with team members.
• Multi-tasking and organizational skills, ability to work under tight deadlines.
• Problem-solving and analytical skills.
• Competitive salary
• Great Place to Work Certified Company
• Mentorship program for induction
• Monthly Meal coupons
• Continuous learning and development opportunities in IT industry
• Modern, stable, and challenging work environment

All applications will be treated in strict confidence!

In AMPLUS SA we apply our principles of fair and equitable treatment, non-discrimination and equal employment opportunity!