KH_Collector

Accountabilities

• Actively promote and ensure DHL trading terms and conditions are being adhered to by the customer
• Monitor credit limit of accounts and ensure proper action is taken
• Maximize collection effectiveness from all customers in a timely and professional manner
• Contribute knowledge and expertise toward resolving reoccurring billing issues
• Drive debt collection, involve in customer interactions (incl. customer visits as deemed necessary)
• Coordinate resolution of sales and customs disputes according to escalation procedures
• Maintain daily payment collection records and prepare regular reports
• Communicate with corporate customers for overdue payment collection
• Monitor credit accounts and report delinquent customers to Team Leader for review and action • Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions

Requirements

• 3 years' relevant working experience in credit control or accounting field with customer interface exposure
• Diploma holder in accounting • English -Fluent (written and spoken), Spoke (written and spoken where applicable)
• Local language (where applicable)