Customer Service Specialist

Customer Service Specialist

FT / PT Status – Full-Time Salary – $18.25 - $24.50 Hourly Wage Remote Work / In-Office – In-Office / On-Site

Recruiter – Jessica Camp | jcamp@utah.gov | 8019999999 Application Deadline – 7/23/2026*

• This recruitment may close at any time once a sufficient number of applications have been received. We encourage candidates to submit their application as soon as possible to ensure consideration.

Key Responsibilities As an Office Specialist II, you will

• Provide excellent customer service to internal and external stakeholders and the general public.
• Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationships, etc.
• Write or draft correspondence, reports, documents and/or other written materials.
• Type and prepare reports or other written materials from source documents, transcription, etc.
• Retrieve data found in databases to generate requested reports.
• Assist the public and others to locate, view, or access scanned or archived documents and/or information. Act as a resource to provide information or determine the most effective way of meeting the needs of management, staff, clients or customers.
• Verify data entry by comparing the source document against input data, utilizing an automated verification system, using dual entry or other verification technique.
• Maintain and/or create files or record keeping systems. Sort, label, file and retrieve documents or other materials.
• Coordinate fingerprinting requirements in support of DABS licensing and permitting. Monitor BCI background check results; collect, review, and process required documentation; and maintain accurate, confidential records.
• All other duties as assigned.

Qualifications Minimum Requirements

• Be at least 21 years of age or older.
• Be able to pass a background check.

Preference(s)

• Have a customer service focus and concentrate on how every interaction helps the customer.
• Have administrative or office support experience.
• Have experience working in a state or local government office environment.
• Be adaptable and flexible to address competing priorities.
• Be able to communicate effectively to interact and build relationships with co-workers, managers, stakeholders, and the public.
• Be organized and able to manage time and schedule tasks effectively to deliver results and meet deadlines. Have integrity and show that you can be trusted with confidential information and other sensitive data.
• Be able to problem-solve and find solutions focused to help keep the division operations running smoothly.
• Have attention to detail and the ability to follow instructions correctly to complete work according to specifications.

About the Role

Location – 1625 S 900 W Salt Lake City, Utah, 84104 United States Background Check Required – Yes Drug Test Required – No Schedule Code – B - Competitive Career Service

Why You Should Join Our Team In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency For more information [INSERT TEXT]

EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.