Italian Speaking Customer Support Representative (With Relocation Package)

Important Note: This role requires you to work full-time on-site at our modern corporate offices located in the heart of central Lisbon.

Are you a fluent Italian speaker looking to refresh your professional journey in one of Europe's most stunning coastal cities? We are on the lookout for enthusiastic, motivated talent to join our high-end, diverse team based in Lisbon, Portugal.

In this position, you will represent a premier, world-renowned search engine, serving as an essential point of contact for its Italian-speaking users. This is an incredible opportunity to advance your career while immersing yourself in the rich culture, sunny climate, and vibrant lifestyle of Portugal.

The Mission: Elevating the User Experience

As a Customer Success Advisor, you will act as the vital link between a leading technology giant and its user base, transforming routine inquiries into excellent customer interactions through genuine empathy and resourceful troubleshooting.

• Omnichannel Assistance: Help users via phone, email, and live chat, acting as a trusted expert on search functionalities and digital tools.
• Intelligent Troubleshooting: Correctly identify and resolve technical issues or account anomalies with speed and precision.
• Product Guidance: Help users get the most out of the platform's capabilities while collecting valuable feedback to assist developers with future product updates.
• Quality Standards: Uphold premier service quality by regularly meeting and exceeding individual and team KPIs.

Candidate Profile

We strongly believe in nurturing raw talent. Whether you are an experienced professional or looking to make your first breakthrough into the tech industry, we provide a complete, fully compensated training program to pave your way to success.

What You Need

• Languages: Native or near-native fluency in Italian, alongside a strong grasp of English (B2 level minimum) to easily coordinate with your global team members.
• Interpersonal Skills: A natural talent for breaking down complex technical processes into friendly, clear, and professional language.
• Tech Savviness: A genuine interest in digital platforms and a high level of comfort using contemporary technology.
• Flexibility: A flexible professional who excels in dynamic, lively environments and is happy to work on a rotational roster.

Hours & Scheduling

• Weekly Hours: A consistent 40-hour work week (consisting of 5 working days at 8 hours per day).
• Shifts: Rotational schedules operating Monday through Sunday, strictly between the hours of 08:00 AM and 08:00 PM (leaving your late evenings completely open to enjoy Lisbon's nightlife and social culture).
• Career Advancement: We are passionate about promoting from within; the majority of our current leadership team originally started out in this exact role.

Perks & Compensation Package

We provide a secure financial and benefits framework to ensure you comfortably settle into your new life in Portugal:

• Meal Voucher: A daily food stipend for each active shift, loaded straight onto a dedicated meal card.
• Healthcare: Comprehensive private health and life insurance policies active from the very first day of your contract.
• Moving Support: For international applicants relocating to Portugal, we offer a private room in a company-managed shared apartment, along with logistical aid to navigate local bureaucracy (such as obtaining your NIF and social security setup).

Ready to Apply?

If you want to take the next step in your career while living in beautiful Lisbon, please hand in your application along with an updated English CV today!