Norwegian Fitbit Customer Support Specialist - Sofia, Fully Paid Relocation

Mercier Consultancy is looking for a Norwegian-speaking Fitbit Customer Support Specialist to join our team in Sofia, Bulgaria. We offer a fully paid relocation package to assist you in making a smooth transition to this exciting role. As a Fitbit Customer Support Specialist, you will be responsible for assisting Norwegian-speaking customers with their product inquiries, troubleshooting technical issues, and delivering outstanding customer service to enhance the user experience. Responsibilities Provide excellent customer support to Norwegian-speaking Fitbit users via phone, email, and chat Diagnose and resolve technical issues in a timely manner Guide customers on Fitbit product features and usage Accurately document customer interactions and solutions Collaborate with internal teams to resolve complex issues Maintain a professional, empathetic, and customer-centric approach at all times

Fluency in Norwegian and English, both spoken and written. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter. Strong communication and customer service skills Previous experience in customer support or technical assistance is preferred Interest in fitness technology and health is a plus Ability to troubleshoot issues and provide effective solutions Team player with the ability to work independently when needed Familiarity with customer support platforms is an advantage

• Financial support during relocation • Fully paid training • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses