Norwegian-Speaking Online Store Adviser - Sofia, Fully Paid Relocation

Mercier Consultancy is excited to announce a job opening for a Norwegian-Speaking Online Store Adviser based in Sofia, with fully paid relocation! This role involves assisting Norwegian-speaking customers by providing exceptional support and guidance to improve their online shopping experience with our client. As an Online Store Adviser, you will be a key point of contact for customers, handling inquiries, troubleshooting issues, and ensuring a seamless and positive interaction with the online store. Responsibilities Assist Norwegian-speaking customers with navigating the online store, placing orders, and payment processes Respond promptly to customer inquiries through various communication channels including chat, email, and phone Provide accurate product information and personalized recommendations to enhance customer satisfaction Document and manage customer interactions carefully in the CRM system Collaborate with internal teams to resolve issues and improve overall customer experience Stay well-informed about product updates, promotions, and store policies to provide relevant assistance

Fluency in Norwegian and English, both spoken and written. Please clearly state your native language and nationality in your C.V. and/or Cover Letter. Excellent communication and customer service skills Prior experience in customer support, online retail, or e-commerce is an advantage Strong multitasking abilities and efficient handling of multiple customer requests Detail-oriented and good problem-solving skills Customer-centric attitude and professional demeanor Willingness to relocate to Sofia with fully paid relocation assistance included

• Financial support during relocation • Fully paid training • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses