BI Analyst

On behalf of one of our leading clients based in Brussels, Oliver James is actively looking for a BI Analyst . This critical, cross-functional role sits at the heart of the company's operational and decision-making performance. Acting as a true pivot between the development teams, quality assurance, and end-users, you will be responsible for ensuring the stability, evolution, deployment, and analysis of complex proprietary software solutions.

This position offers a perfect balance between technical autonomy, business intelligence (BI) database management, and an engaging human interface role that encompasses functional analysis and comprehensive technical support.

ROLES AND RESPONSIBILITIES

As a BI Analyst, your responsibilities will be spread across the following core technical and operational areas:

• Database Exploitation & Business Intelligence (BI)
• Administer and maintain SQL Server databases on a daily basis.
• Use SSMS (SQL Server Management Studio) at an advanced level for data analysis, investigation, and auditing.
• Design, generate, deploy, and maintain business reports via SSRS (creating datasets, managing parameters) to drive business decisions.
• Ensure the proper modeling, integrity, and performance optimization of SQL queries.
• Functional Analysis & Application Configuration
• Perform functional analysis of applications to precisely align internal tools with business needs.
• Translate operational requirements into technical configurations and handle the parameterization of the company's software solutions.
• Study and master software flows, interfaces, and inter-application exchanges to optimize existing systems.
• Write and maintain clear, structured, and standardized technical and functional documentation.
• Support, Guidance & Interface
• Provide global technical and functional support for both local and international projects.
• Handle user requests (Hotline, ticketing) with excellent interpersonal skills, demonstrating strong listening and pedagogical skills to guide users step-by-step.
• Act as a key point of contact and a natural interface between the development team, software quality control, and operational teams.
• Lead and deliver training sessions for users or technical teams to facilitate knowledge transfer.
• Deployment & Systems Management
• Take charge of the installation, configuration, and deployment of the company's platforms and IT systems, both at Headquarters and on international client sites (occasional travel to be expected).
• Ensure the daily operation and continuous improvement of Windows Server and Linux environments.
• Utilise virtualisation techniques to manage software infrastructures.
• Strictly adhere to internal procedures related to the Integrated Management System (IMS) (support, delivery, software quality control).

REQUIRED PROFILE Education & Experience

• Higher education degree - Bachelor's degree (Bac+3) in Computer Science (specialisation in networks, systems, databases, or functional analysis) or equivalent solid experience.
• Proven experience in a similar role or within a critical, multi-application environment is a major asset. Technical Skills (Hard Skills):
• SQL / BI: Advanced expertise in databases (SQL, SSMS) and operational mastery of SSRS.
• Systems: Solid knowledge of Windows Server, Linux environments, and virtualisation concepts.
• Data Flows: Excellent understanding of software flows and application architectures.
• Languages: Fluent/Excellent French (primary working language) and an intermediate level of English (essential for international projects). Personal Qualities (Soft Skills):
• Rigor and proactivity: Ability to investigate methodically within complex technical ecosystems and work with high autonomy during deployment phases.
• Service-oriented and listening skills: Strong client-facing mindset, ease of communication, and ability to simplify technical concepts.
• Team spirit: Appetite for knowledge sharing, cross-team collaboration, and continuous improvement.