CTS Analyst

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.

Join Us as a CTS Analyst!

Are you passionate about providing exceptional technical support, improving processes, and working in a dynamic environment? We are looking for a CTS Analyst to join our client's technology services team and help ensure secure, efficient, and scalable solutions for our colleagues.

About the Role

As a Colleague Technology Services Analyst , you will work within an agile team to manage internal infrastructure, SaaS applications, and device systems. You’ll play a key role in optimizing technology operations, supporting end-users, and implementing process automation for greater efficiency and security.

This role is ideal for self-starters who enjoy combining technical expertise with collaboration, problem-solving, and continuous improvement.

Sounds like your kind of challenge?

#Li-Hybrid – 2 days per month required on-site in Warsaw

What you'll be doing

• Provide technical support for employees via the Service Desk platform, ensuring smooth day-to-day operations.
• Maintain and manage devices to ensure security and compliance with remote and enterprise policies.
• Execute tasks and projects designed to improve security and operational efficiency .
• Work closely with teams such as Service Management, Security, Engineering, and HR to maintain technology performance.
• Create and maintain accurate asset records and operational documentation .
• Identify opportunities for automation and workflow improvements , helping scale operations.
• Ensure systems conform to internal security policies, privacy regulations, and best practices.

Note: Detailed project information will be shared during the recruitment process.

What you get in return

• Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.)
• Hybrid work setup – 2 days per month required on-site in Warsaw
• Collaborative team culture – work alongside experienced professionals eager to share knowledge
• Continuous development – access to training platforms and growth opportunities
• Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
• High quality equipment – laptop and essential software provided

Who we're looking for

• Technical knowledge in administration of tools and platforms such as:
• Jamf Pro, macOS Administration, Google Workspace, Slack, Atlassian (Jira, Confluence, Jira Service Management), and SSO Management.
• Understanding of Information Security fundamentals and security controls.
• Self-driven learner with an ability to adapt quickly and collaborate effectively in agile environments .
• Ability to analyze and automate processes using workflow automation tools.
• Strong prioritization and decision-making skills, with a positive, service-oriented attitude.
• Excellent communication skills for clear and effective messaging across teams .

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

Ready to take the next step? Submit your application! We look forward to reviewing your profile 😊

Know someone who might be a great fit? Feel free to share this opportunity using the referral link: Mindbox Referrals System