Associate Analyst - Managed Security Services (Fixed Term)

Job Description

• Security Monitoring
• Continuously monitor security alerts and events from SIEM tools and other monitoring systems
• Analyze logs and events for signs of potential security incidents or breaches
• Incident Triage and Initial Response
• Perform initial triage of security incidents, classify and prioritize them based on severity
• Escalate confirmed or high-risk incidents to L2/L3 analysts for deeper investigation
• Alert Analysis and Investigation
• Review alerts from firewalls, IDS/IPS, antivirus, EDR, email gateways, etc.
• Correlate events across multiple systems to identify suspicious activity
• Documentation and Reporting
• Create and maintain detailed incident tickets and investigation notes
• Prepare daily/weekly reports on incident trends, alert volumes, and response actions
• Threat Intelligence Review
• Stay updated with emerging threats and vulnerabilities
• Use available threat intelligence to support alert validation and enrichment
• System Health Checks
• Ensure the monitoring tools (SIEM, log collectors, endpoint agents, etc.) are functioning properly
• Report any gaps in visibility or tool failures
• Follow Standard Operating Procedures (SOPs)
• Adhere strictly to defined incident response procedures and escalation paths
• Participate in continuous improvement of SOC SOPs
• User Awareness and Phishing Triage
• Analyze reported phishing emails and suspicious user activities
• Help with awareness by informing users of phishing attempts or false positives
• Shift Handover and Communication
• Conduct clear shift handovers with detailed updates on ongoing incidents and system status
• Communicate effectively with other teams (IT, network, infrastructure) when required

Person Specification

• Completed a degree related to cybersecurity
• Minimum 01 year of experience in a SOC/SIEM environment
• Certifications such as SIEM, CEH, or other cybersecurity-related qualifications will be an added advantage